Privacy
Privacy policy
1. Information we collect
Account details such as name, email, and mobile number, identity documents where verification is required, billing and deposit information, your strategy configurations and trading history, and technical data including IP address, device type, and log timestamps.
2. How we use it
To operate your account, execute the orders and strategies you configure, provide support, detect fraud and abuse, meet legal obligations, and — where you have opted in — send product updates.
3. Account security data
Passwords are stored hashed and two-factor secrets are encrypted at rest. Withdrawal destinations and device history are retained to detect unauthorised access. We never share these with third parties.
4. Legal basis
We process personal data to perform our contract with you, to comply with legal obligations, and on the basis of legitimate interests in securing and improving the service. Marketing communications rely on consent.
5. Sharing
We share data with processors that host our infrastructure, handle payments, and provide analytics and support tooling, each bound by contractual confidentiality. We do not sell personal data.
6. Retention
Account and trading records are kept for the life of the account and for as long afterwards as required by tax, accounting, and anti-money-laundering rules. Demo account data is purged shortly after closure.
7. Your rights
Depending on your jurisdiction you may request access, correction, deletion, restriction, or portability of your data, and object to certain processing. Contact privacy@truteratrade.com to exercise these rights.
8. Cookies
We use essential cookies for authentication and session security, and optional analytics cookies to understand product usage. You can manage optional cookies from the banner or your browser settings.
9. International transfers
Data may be processed in countries other than your own. Where required we rely on standard contractual clauses or equivalent safeguards.
10. Contact
Questions about this policy can be sent to privacy@truteratrade.com.